Website Help
This page is dedicated to questions about online ordering. If you need ordering assistance, please contact Customer Care. If you have questions regarding MarketLab policies, please visit our FAQs page.
1. How do I create an online account with MarketLab?
An account will be created for you upon completion of your first order. When processing your order, you will be asked if you are a returning customer or a new customer. Select “new” and continue to process your order. Upon completion, you will be emailed a password which will allow you to place future orders online.
2. What payment methods do you allow when ordering online?
We accept payment by check (U.S. currency only), Purchase Order (U.S. and Canadian billing addresses only), Smart Pay, or the following credit cards: Discover, Visa, MasterCard, American Express.
3. What are your policies regarding web orders on account?
New customers are subject to credit checks and will be contacted within 1 business day regarding their account.
4. Why can’t I see the shipping & handling total for my order?
MarketLab makes every effort to provide accurate shipping and handling rates, however final charges depend on quantities and package size. Packages are normally shipped via FedEx Ground within 24 hours and require a street address (no P.O. boxes). Priority shipping is available upon request. Our Customer Care Team is available to answer your questions at 1-800-237-3604 or mrktlab@MarketLabInc.com.
5. What are your policies regarding freight shipments?
All outgoing freight delivery from MarketLab’s warehouse is made by ABF. If you have a receiving dock, your shipment will be unloaded on the dock. Companies without a loading dock must notify MarketLab at the time their order is placed. Additional charges will be incurred for both inside delivery and lift gate services.
6. I have a shipping account with a preferred carrier. Can I use my account when ordering from MarketLab?
MarketLab can ship your products using your account carrier. Simply select your carrier preference on the shipping section of the order process and use the notes section to enter your shipping account number. There is a handling charge for orders on account. To obtain the fee, please contact Customer Care at mrktlab@MarketLabInc.com or 1-800-237-3604.
7. I can’t view the documents posted on your site.
Most documents on our website are prepared as PDF documents. The Adobe Acrobat Reader can be downloaded for free at the Adobe website.
8. I have forgotten my login information. How do I recover my password?
Please visit the Forgot Password page and type in the email address you used for your account. Click “Send Password” and your password will be sent to you at the email address provided.
9. Why doesn’t my password work when I enter it?
Passwords are created using a random string of numeric and alpha characters. Typically, if your password doesn’t work, it’s because the letter “o” is often confused for a zero or the letter “l” for the number 1.
The best solution is to highlight the password from the email, copy the text (CTRL+C) and then paste (CTRL+V) the password into the field for your password.
10. How do I change my password?
You must first log in to your account using the current password. Once you are logged in you will see a link to change your password. Enter your new password in both fields and click “update.” Both fields must match in order for your password to be changed.
11. I don’t remember the email address I used to login to my account. How do I find the address I used?
Please contact Customer Care at mrktlab@MarketLabInc.com or 1-800-237-3604 to recover your email address.
12. My email address is changing. How do I update the email address on my account?
You must first log in to your account using the old email address. Once you are logged in you will see a link to edit your profile. Enter your new email address and click “update.”
13. Can I view my orders online?
Currently, the MarketLab website will only show orders placed online. If you would like to view the orders placed online, login to your account and click “Check the status of all my orders”.
Phone, Fax or Mail orders are not available for reviewing online but you can contact Customer Care at mrktlab@MarketLabInc.com or 1-800-237-3604 for the status of these orders.
14. When browsing your site I received an error message. What should I do?
We apologize for the inconvenience. It is difficult to determine what caused the error you are experiencing. If you could provide as much information as possible regarding what led to the error, what the error said, and what type of internet browser you are using, we will be happy to look into the error and attempt to correct the problem.
15. Why is the left side of the website cut off?
MarketLabInc.com currently supports 1074×768 resolution and higher. Your resolution is probably set at 800×600, which cuts off some of our site. This can easily be fixed by going to your desktop, right click and select Properties. Click on the last tab, which is Settings. If you put the arrow over one notch to 1024×768 you should be able to see everything.
If you have other questions that have not been addressed here, please let us know by contacting Customer Care at mrktlab@MarketLabInc.com or at 1-800-237-3604.
If you have questions regarding MarketLab policies, please visit our FAQs page.
